20 October 2025

Email SMTP Institution Settings

The Email SMTP screen contains institution settings

Email SMTP institution settings screen

The fields on the General (Cross-System) screen are described in the following table.

This field Holds this information...
Default email address preference The default learner email address to send correspondence to in the Correspondence Wizard.
From email address The ‘From’ e-mail address to be used when sending emails.
From email display name The default 'From' email display name. You can override this field manually if required in the relevant workflow.
Reply To email address The default 'Reply To' email address. You can override this field manually if required in the relevant workflow.
Reply To email display name The default 'Reply To' email display name. You can override this field manually if required in the relevant workflow.
Email button behaviour The behaviour to be used when the Email Learner button is clicked.
SMTP mail server for sending emails The full path to the SMTP mail server for sending emails.
SMTP mail server port The SMTP mail server port.
SMTP mail server uses SSL Whether the SMTP mail server uses SSL.
SMTP mail server username The SMTP mail server username used to send email. The username is required, but it's only used if a password is provided. If a password is provided, it's validated.
SMTP mail server password The password used by the SMTP mail server to send email.
SMTP application authentication type The authentication type, that is Basic authentication or OAuth.
SMTP application OAuth credential type The OAuth credential type, that is Certificate password or Client secret.
SMTP application directory tenant Id The tenant ID from Microsoft Entra ID, such as 783901c40-15ca-4cd7-938f-4960a2cb0654.
SMTP application registration client Id The application client ID from Microsoft Entra ID, such as 54124d50-17bc-4ef7-049f-5071b2cd1824.
SMTP application OAuth permissions scopes The OAuth permission scopes from Exchange Online or Office 365, such as https://outlook.office365.com/.default.